PRIVACY POLICY
STATEMENT & SECURITY
This is the Privacy Policy of RCJM Travel & Tours CC, Propark Unit 7, 14 CP Brand Avenue, Melkbosstrand, Cape Town, 7441 registered in South Africa under company number CK1996/018986/23, referred to as RCJM, also incorporating our brands Train Safaris and African Selection. RCJM respects your privacy and are committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by RCJM (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by RCJM. By using this Site or communicating via telephone or otherwise with RCJM, you are accepting the practices described in this Privacy Policy.
If you do not agree with the RCJM Privacy Policy, do not use this website. When using this website, you will be doing so entirely at your own risks and RCJM will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.
COOKIES
Please note that in order for us to provide you with optimum service, we may use 'Cookies' on our website. A cookie is a text-only string of information that a web site such operated by RCJM transfers to the cookie file of the browser on your computer's hard disk so that the web site can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies may be used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies. To find out more information about cookies, please visit www.allaboutcookies.org
'Cookies' allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
Please note we do not store any individual data from our cookies, we simply use the information to understand user trends. RCJM also makes use of Google Analytics - user experience and trends, not at individual level
INFORMATION COLLECTION
When you browse the Site and have not registered for any online service from RCJM, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. RCJM does, however, use "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as a RCJM online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.
When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from RCJM, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.
PERSONAL INFORMATION TAKEN WHEN BOOKING WITH US
Some of the information RCJM collects may be considered "sensitive personal data". The Personal Information RCJM collects about you through these various sources may include:
- Name, addresses and telephone numbers
- Email addresses, fax numbers and pager numbers
- Online forms of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence
- Use of products and services such as self-service devices, flight status notification and web check-in
- Information provided via survey, focus group or other marketing research efforts
- Information provided to customer-service representatives to research and resolve issues or questions
IP ADDRESSES
RCJM collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of one of the RCJM Sites, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an RCJM customer, or potential customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.
INFORMATION USE
We may use Personal Information you have given us, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from RCJM. You can opt-out from receiving E-mail RCJM as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
FORWARD/E-MAIL THIS PAGE
Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary, and you will therefore have a choice whether or not to disclose the required information.
ONLINE SURVEYS
We value opinions and comments from customers of RCJM, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve RCJM products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
DECLINING E-MAIL
RCJM provides you with a means to decline receiving marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from RCJM by following the opt-out instructions included within any RCJM marketing E-mail and informing us of your preference.
CUSTOMER INFORMATION
If you believe that RCJM has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:
RCJM Travel & Tours CC
Propark Unit 7
14 CP Brand Avenue
Melkbosstrand
Cape Town, 7441
South Africa
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that RCJM's Privacy Policy has not been complied with. RCJM will investigate your enquiry or concern promptly.
PROTECTING YOUR INFORMATION
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
PRIVACY POLICY UPDATES
RCJM reserves the right to amend this Privacy Policy where necessary due to developments in the law we encourage you to re-read this from time to time, so you are aware of any changes in how we gather and use your personal information.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The Privacy Policy on our web site will be dated so that you are aware of when the Privacy Policy was last updated.
Updated 22 May 2019
This is the Privacy Policy of RCJM Travel & Tours CC, Propark Unit 7, 14 CP Brand Avenue, Melkbosstrand, Cape Town, 7441 registered in South Africa under company number CK1996/018986/23, referred to as RCJM, also incorporating our brands Train Safaris and African Selection. RCJM respects your privacy and are committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by RCJM (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by RCJM. By using this Site or communicating via telephone or otherwise with RCJM, you are accepting the practices described in this Privacy Policy.
If you do not agree with the RCJM Privacy Policy, do not use this website. When using this website, you will be doing so entirely at your own risks and RCJM will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.
COOKIES
Please note that in order for us to provide you with optimum service, we may use 'Cookies' on our website. A cookie is a text-only string of information that a web site such operated by RCJM transfers to the cookie file of the browser on your computer's hard disk so that the web site can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies may be used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies. To find out more information about cookies, please visit www.allaboutcookies.org
'Cookies' allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
Please note we do not store any individual data from our cookies, we simply use the information to understand user trends. RCJM also makes use of Google Analytics - user experience and trends, not at individual level
INFORMATION COLLECTION
When you browse the Site and have not registered for any online service from RCJM, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. RCJM does, however, use "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as a RCJM online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.
When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from RCJM, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.
PERSONAL INFORMATION TAKEN WHEN BOOKING WITH US
Some of the information RCJM collects may be considered "sensitive personal data". The Personal Information RCJM collects about you through these various sources may include:
- Name, addresses and telephone numbers
- Email addresses, fax numbers and pager numbers
- Online forms of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence
- Use of products and services such as self-service devices, flight status notification and web check-in
- Information provided via survey, focus group or other marketing research efforts
- Information provided to customer-service representatives to research and resolve issues or questions
IP ADDRESSES
RCJM collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of one of the RCJM Sites, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an RCJM customer, or potential customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.
INFORMATION USE
We may use Personal Information you have given us, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from RCJM. You can opt-out from receiving E-mail RCJM as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
FORWARD/E-MAIL THIS PAGE
Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary, and you will therefore have a choice whether or not to disclose the required information.
ONLINE SURVEYS
We value opinions and comments from customers of RCJM, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve RCJM products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
DECLINING E-MAIL
RCJM provides you with a means to decline receiving marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from RCJM by following the opt-out instructions included within any RCJM marketing E-mail and informing us of your preference.
CUSTOMER INFORMATION
If you believe that RCJM has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:
RCJM Travel & Tours CC
Propark Unit 7
14 CP Brand Avenue
Melkbosstrand
Cape Town, 7441
South Africa
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that RCJM's Privacy Policy has not been complied with. RCJM will investigate your enquiry or concern promptly.
PROTECTING YOUR INFORMATION
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
PRIVACY POLICY UPDATES
RCJM reserves the right to amend this Privacy Policy where necessary due to developments in the law we encourage you to re-read this from time to time, so you are aware of any changes in how we gather and use your personal information.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The Privacy Policy on our web site will be dated so that you are aware of when the Privacy Policy was last updated.
Updated 22 May 2019
