African Selection

African Selection Travel (PTY) Ltd

Privacy Policy

PRIVACY POLICY FOR AFRICAN SELECTION TRAVEL (PTY) LTD

Last Updated: July 2026

African Selection Travel (Pty) Ltd (“AST”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit one of our websites, in particular www.africanselection.com, www.trainsafaris.com, www.botswana-safaris.com and www.luxurytrains.co.za, or use our travel services, in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) of South Africa.


1. Information We Collect

To provide you with tailored travel services, bookings, and itineraries, we may collect and process the following categories of personal information:

  • Identity Data: Full name, title, date of birth, nationality, and passport or identity number (necessary for international travel bookings).

  • Contact Data: Email address, telephone numbers, and physical/billing addresses.

  • Transaction and Booking Data: Details about your travel preferences, itineraries, hotel bookings, flights, car rentals, and services you have purchased from us.

  • Financial Data: Bank account details or payment card information (processed securely through our payment gateways).

  • Special Personal Information: Dietary requirements, health, or medical information (e.g., if you require wheelchair assistance or have specific medical conditions relevant to your travel itinerary). We only collect this with your explicit consent or where legally required.

  • Technical and Usage Data: IP address, browser type, and information about how you use our website (via cookies).


2. How We Collect Your Information

We collect personal information through various methods:

  • Direct Interaction: When you fill out booking forms on one of our websites, social media sites, subscribe to our newsletter, request a quote, or contact us via email or phone.

  • Third Parties: From travel agents, tour operators, or companions booking a trip on your behalf.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and similar tracking technologies.


3. Purpose of Processing Your Information

We will only use your personal information for lawful reasons connected to our business operations, including:

  • Processing, managing, and confirming your travel bookings and itineraries.

  • Providing quotes, responding to inquiries, and offering customer support.

  • Managing payments, fees, and charges.

  • Complying with legal and regulatory obligations (e.g., immigration and tax laws).

  • Sending you marketing communications, newsletters, and promotional offers (where you have consented to receive them, or as allowed by law). You can opt out at any time.


4. Disclosure of Personal Information

To fulfill your travel arrangements, we often need to share your personal information with third-party service providers, both within South Africa and internationally:

  • Travel Suppliers: Airlines, hotels, tour operators, car rental companies, and cruise lines involved in your itinerary.

  • Service Providers: IT service providers, payment gateways, and administrative assistants who support our business operations.

  • Legal Authorities: Government bodies, border control, or law enforcement agencies when required by applicable laws.

  • Cross-Border Data Transfers: Because travel is inherently global, your data may be transferred to and stored by suppliers outside South Africa. We take reasonable steps to ensure that any international recipients protect your personal information to a standard similar to POPIA.


5. Information Security

We have implemented appropriate technical and organizational security measures to prevent your personal information from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal information is strictly limited to employees and third parties who have a business need to know.


6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights Under POPIA

As a data subject in South Africa, you have specific rights regarding your personal information. You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update incomplete or inaccurate information.

  • Objection: Object to the processing of your data for direct marketing purposes.

  • Deletion: Request that we delete or destroy your personal information, subject to legal limits where we are required to keep it.


8. Use of Cookies

Our website uses cookies to enhance your browsing experience and analyze web traffic. You can choose to accept or decline cookies through your browser settings, though declining them may restrict some functionality on www.africanselection.com or any of the above mentioned websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page will indicate when the latest modifications were made.


10. Contact Details and Information Officer

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a complaint regarding how we handle your data, please contact our Information Officer:

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the South African Information Regulator:

Website: https://inforegulator.org.za/

Email: POPIAComplaints@inforegulator.org.za